Securus Technologies was named the winner of the Gold Stevie Award in the class of Best Customer Service. Securus Technologies is an enterprise that specializes in the provision of technology solutions used by correctional agencies to enhance public safety by monitoring activities of inmates and carrying out investigations. This company got this award during the 11th annual Stevie Awards for Customer Service and Sales.
The Stevie Awards is one of the most prestigious honors for contact center, customer service, sales professionals, and business development. The Stevie Awards is one of the organizers of some of the world’s top business awards programs, such as the American Business and the International Business Awards. Securus Technologies was presented with its award on February 24 during a ceremony at Caesars Palace in Las Vegas, Nevada. In attendance were more than 650 business professionals from all over the world.
The finalist selection criteria
In this year’s competition, about 2,300 organizations were nominated for the award. This number was slightly higher than the one in 2016. There were 77 executives worldwide who evaluated the finalists and gave them their average scores. The total entries were considered in 61 groups for contact center achievements and customer service. These entries included Consulting Practice of the Year, Award for Innovation in Customer Service, and Contact Center of the Year. A panel of 75 judges determined the winners of the Gold, Silver, and Bronze Stevie Awards.
Comments from senior executives of Securus Technologies and Stevie Awards
Danny de Hoyos, Securus’ VP of operations, expressed his gratitude on behalf of the company for being named the winner of this award. He also added that this company is committed to providing quality services to customers as well as respond promptly to queries raised by their clients. According to Michael Gallagher, the president of Stevie Awards, his organization is among the fastest growing programs dedicated to recognizing and helping companies build their reputations in the corporate world.