Category Archives: Business Leader

Paul Herdsman Gives An Overview Of NICE Global To Ideamensch


Paul Herdsman was a marketing analyst for another company before he decided to begin his own business and bring new jobs to Jamaica. He became one of the founders and the chief operating officer of NICE Global in 2014 which has kept outsourced jobs close to their clients, and it’s become a place where new business and marketing students can get started. Herdsman often travels between Florida and Jamaica to manage the different facets of NICE, and he speaks at various conferences about where the outsourced call center market is going. He also sat down with Ideamensch to talk about how he does things at NICE.


Paul Herdsman realized about four years ago that he could run a spread-out operation better by bringing it all under one roof at the Montego Bay location in Jamaica, and from there NICE Global started taking off. The company offers everything from live sales support, marketing and analytics, accounting and IT support for clients of all kinds of industries. Paul Herdsman told Ideamensch that he simply needs to be flexible and adaptable to keep the company running at peak level. Much of what he finds important in leadership is learning to be a problem solver and having the ability to listen and bring new ideas to light. But most importantly Herdsman considers the people at the company to be the most important part of it.


Throughout a successful career Paul Herdsman has developed aa plethora of corporate wisdom that he expresses in the article “12 Successful Tips for Entrepreneurs”.


Paul Herdsman believes in the culture of “nice,” and even though the name is Nearshore Inbound Call Experts, everything that’s done at the company is about being nice and taking care of employees like family. They even have bus transportation taking employees to and from the facility, health insurance plans, paid time off and even free lunches. Everyone at the company has the opportunity to continue their education and earn a higher pay raise. When he isn’t too busy at the office or in meetings, Herdsman spends time on vacation with his family traveling the world or taking part in activities close to home. Visit This Page for more information.

The Attributes of a Successful Investor with Louis Chenevert

Louis Chenevert is the king of the business world. Every time you want to discuss the success of UTC, you cannot avoid his name. This is because of the advancement that he made in the company. Chenevert served as the CEO of UTC from 2006 to 2014. In his reign, he stretched the limits of the firm and pushed it to the next level.

Louis Chenevert has many attributes that have led to his successful career. Here are some of the attributes;

Good Leadership

Leadership in an organization is everything. It is the CEO of the company who determines the sales of the company. Everything that happens in the firm is the responsibility of the CEO.

Louis Chenevert is an accomplished leader. He understands the importance of employees in an organization. He believes that one is only as effective as their team is.

In 2006 when he joined UTC, the nation was going through a tough recession period. Every firm was trying everything possible to remain in business. Some firms sort to shift their production units to other nations where they could acquire cheap labor. Others conducted massive layoffs to reduce the input cost.

Louis Chenevert followed a different direction. He combined all his engineers in a central position where they could team up and come up with ideas to improve the company.

Relentless Focus

Staying focused in the business is crucial. This helps in ensuring that all the objectives of the firm are achieved. Louis says that as a leader you have to stay aligned with the agenda of the firm even when the naysayers say otherwise. You have to conquer the voices against you.


Besides being a businessman, Chenevert is an environmentalist. He cares about the environment. This is why when he realized that global warming was at a rise, he found a solution. He reduced the consumption of water and the emission of the greenhouse gases.

By so doing, the products of UTC became more acceptable in many parts of the world. This was a win-win for both the company and the environment. He urged other companies to do the same.

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