Paul Herdsman was a marketing analyst for another company before he decided to begin his own business and bring new jobs to Jamaica. He became one of the founders and the chief operating officer of NICE Global in 2014 which has kept outsourced jobs close to their clients, and it’s become a place where new business and marketing students can get started. Herdsman often travels between Florida and Jamaica to manage the different facets of NICE, and he speaks at various conferences about where the outsourced call center market is going. He also sat down with Ideamensch to talk about how he does things at NICE.
Paul Herdsman realized about four years ago that he could run a spread-out operation better by bringing it all under one roof at the Montego Bay location in Jamaica, and from there NICE Global started taking off. The company offers everything from live sales support, marketing and analytics, accounting and IT support for clients of all kinds of industries. Paul Herdsman told Ideamensch that he simply needs to be flexible and adaptable to keep the company running at peak level. Much of what he finds important in leadership is learning to be a problem solver and having the ability to listen and bring new ideas to light. But most importantly Herdsman considers the people at the company to be the most important part of it.
Throughout a successful career Paul Herdsman has developed aa plethora of corporate wisdom that he expresses in the article “12 Successful Tips for Entrepreneurs”.
Paul Herdsman believes in the culture of “nice,” and even though the name is Nearshore Inbound Call Experts, everything that’s done at the company is about being nice and taking care of employees like family. They even have bus transportation taking employees to and from the facility, health insurance plans, paid time off and even free lunches. Everyone at the company has the opportunity to continue their education and earn a higher pay raise. When he isn’t too busy at the office or in meetings, Herdsman spends time on vacation with his family traveling the world or taking part in activities close to home. Visit This Page for more information.